Issues with the Default Email address for bounces - authentication

6 days ago

CiviCRM 4.7.19 / Drupal 7.54

I am stuggeling with the setup of the default mail account in CiviCRM

(... /civicrm/admin/mailSettings?reset=1)

I have setup a IMAP mail account for processing bounced email. Receiving email in this mail account works using my mail client using information below.

Mail account info:

Email address: bounces@mydomain.org

Username: bounces@mydomain.org (ISP requires that the full email

address be used for the username)

Password: mypass

Server: mail.mydomain.org

Protocol: IMAP

SSL: is activated

.

CiviCRM (CiviMAIL) settings:

Name: Bounce processing

Server: mail.mydomain.org

Username: bounces <<<<--- should be full email addres:

bounces@mydomain.org

Password: mypass

Local part:

Email domain: mydomain.org

Return address:

Protocol: IMAP

Source:

Use SSL: checked

Used for: processing bounces

.

Results Cron Job -

Entiteit: job Actie: fetch_bounces

Summ

  • CiviMail doesn't concatenate the username to the servername, it just takes whatever you provide and tries to connect using those credentials.

    But my guess is that the issue is unrelated to the username, since your error message is:

    Failed to connect to the server: mail.mbrainingcentrum.com:993.

    I'd guess that you've more likely got a firewall issue, or an SSL issue on your server.

    You can test by manually trying to connect to your mail server, using e.g. the instructions here:

    https://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx

    6 days ago