Sparkpost Cividesk integration - processing of bounces

2017-05-19 16:29:18

I have installed the Cividesk Sparkpost extension and am able to send mass mailings with CiviMail via my Sparkpost account (REST API).

However, CiviCRM apparently doesn't process bounces.

Would I have to configure something else, besides the SparkPost extension?

Any Cron Job to run?

Many thanks

Ton

Yes there is a cron job!

Start here for background reading:

https://wiki.civicrm.org/confluence/display/CRMDOC/Bounce+Handling

And check to see that your: Fetch Bounces scheduled job is ON (and that you have a system cron running). Of course if you're testing (sending Emails that you know will bounce) -> then you can also hit Execute Now for this specific scheduled job.

  • Yes there is a cron job!

    Start here for background reading:

    https://wiki.civicrm.org/confluence/display/CRMDOC/Bounce+Handling

    And check to see that your: Fetch Bounces scheduled job is ON (and that you have a system cron running). Of course if you're testing (sending Emails that you know will bounce) -> then you can also hit Execute Now for this specific scheduled job.

    2017-05-19 17:50:17